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2018-6-13 total quality management (tqm) consists of organization-wide efforts to install and make a permanent climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. 2001-3-19 strategic management for senior leaders: a handbook for implementation denise lindsey wells director, executive support division department of the navy total quality leadership office. Syllabus of osmania university master of business administration 31 total quality management mba offered by other universities in india.Download
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